Customer Success Manager

Presti is a Y Combinator-backed startup that helps furniture companies create lifestyle images of their products using AI. In just 10 months, we’ve reached $1M ARR—and we’re growing fast. We’ve built a unique edge by focusing exclusively on furniture, developing best-in-class tech tailored to the industry's specific needs.

We’re now looking for a proactive and people-oriented Customer Success Manager (CSM) to join our team and support our growing base of 250+ clients.

As a CSM at Presti, you'll be the main point of contact for a portfolio of active customers. This is a client-facing role—you should be highly comfortable speaking and presenting in English, managing relationships, and helping customers succeed with our product. You'll play a key part in onboarding new clients, guiding their usage, and identifying upsell and retention opportunities.

• Onboard new clients and ensure a smooth start
• Follow up with clients to monitor usage and boost satisfaction
• Manage customer support via Crisp and email
• Track and address churn risks—re-onboard where needed
• Identify upsell opportunities and support expansion
• Surface feature requests and feedback from the field to the product team
• Maintain accurate CRM data and customer notes in HubSpot

• Fluent and confident in spoken English—you’ll be presenting and leading calls
• At least 1 year of experience in a CSM, Account Manager, or Support role
• Strong communication and relationship management skills
• Experience with HubSpot or similar CRM is a plus
• Organized, hands-on, and eager to help customers grow

• Screening call with Rémi - 30 minutes
• Problem-solving call with CEO Nabil - 30 minutes
• At-home Business Case Study - 2/3 days
• Presentation of the Business case - 1h
• Culture fit with Hiring Manager - 30 minutes