Decarbonization Analyst
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As a Decarbonization Analyst, you’ll work hands-on with some of the world’s most influential fashion brands to reduce their environmental impact — helping shape what decarbonization at scale looks like for the fashion industry.
You’ll guide customers using data-driven insights and become a key partner in their sustainability journey. If you’re passionate about decarbonization and want your day-to-day work to reflect what you care about, this is the mission for you.
You’ll be joining a fast-moving, open, adaptive, and forward-thinking team. We’re building Carbonfact to be a career launchpad: a place to hone your craft, deepen your impact, and grow alongside people who’re energized by solving hard problems.
- Own the customer journey
- Be the main point of contact for assigned accounts from onboarding to long-term success.
- Understand customer goals to ensure a seamless, value-driven customer experience.
- Communicate clearly and escalate any risks, blockers or complex requests efficiently.
- Partner with Data, Engineering and Product teams to solve customer challenges and build scalable solutions.
- Leverage data to create impact
- Analyze and perform essential QA on customer datasets.
- Generate reports and track KPIs to improve both customer outcomes and internal processes.
- Continuously improve
- Identify ways to enhance processes, customer experience, and engagement.
- Collect and document customer feedback to support the evolution of our platform and services.
- Manage work with structure
- Manage customer requests, priorities and timelines with rigor and clarity.
- Keep work organized, stakeholders aligned, and delivery on track.
- Experienced in B2B, customer-facing roles with multiple stakeholders
- 1 to 3 years of professional experience
- Highly organized with excellent communication skills (written and verbal)
- Strong analytical skills, with experience in performing data analysis
- Experience or knowledge in decarbonization, sustainability or climate topics
- Capable of grasping new concepts quickly, and passionate about teaching others
- High proficiency in English
- Based in Paris or willing to relocate
- 30min - Screening Call with Rémi (Hiro People)
- 30min visio with Marc (Cofounder & CEO) to see if it can be a mutual fit
- 1-hour deep dive visio with Clémence (Customer Success Lead)
- 1-hour interview with Angie (Head of Customer Success)
- Take-home challenge
- 45-minute culture fit with Martin (Cofounder & CPO)
Environmental impact platform built for apparel and footwear
Fast, scalable life-cycle assessments to help fashion brands lower their carbon emissions.
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To know who you'll be working with
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To prepare your interview
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My personal take
Brands and fashion groups are already using Carbonfact (e.g. New Balance, Carhartt, Allbirds, APC, ArmedAngels, etc.) and they raised $2 million from Y Combinator, Alven, and angel investors in 2021, and $15M Series A.
We have been helping Carbonfact from Day 1, and following their path from 3 to 20 employees. They have been focusing on setting up a strong company culture + hiring powerful individuals.
Since the fashion industry is responsible for at least 1 GtCO2 per year, Carbonfact’s impact on the fashion industry can lead to reducing CO2 emissions by several hundreds of millions of tons per year
Rémi Chabanas
Founder @Hiro People