The world's first universal shopping app.
Joko gets automatic cash back & discounts when you shop online.
Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.
Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.
After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US. It’s still day 1; come build the future of shopping with us!
Without us, Joko stops running 😅! Our mission is to perform all manual tasks required for Joko in a cost-efficient, scalable, and repeatable manner. We therefore enable all other teams to focus on their core missions.
Led by Quentin, our COO, the team leverages technology and a network of partners.
This position is remote-friendly.
As an Operations Manager, you’ll play a key role in the smooth and efficient functioning of our day-to-day operations, collaborating across departments and ensuring our processes are optimized and scalable. You’ll have the opportunity to support company-wide initiatives and drive improvements across our operational workflows.
Your responsibilities:
- Collaborate with multiple outsourcing partners and ensure they meet our performance standards. You will provide agents with the necessary training and maintain quality control over outsourced tasks.
- Work closely with different departments to understand their operational needs and ensure an alignment with our business objectives.
- Contribute to improving our processes, including auditing, training, and knowledge management.
- Work together with our Data and Business Operations team to leverage technology and tools that support efficient operations.
- Manage day-to-day operations, ensuring consistency, accuracy, and efficiency in processes across departments.
- Track performance through key metrics and KPIs
- Experience: +3 years in operations management or a similar role within a fast-paced environment. Experience managing outsourced teams is a plus.
- Operation mindset: passion for Operational excellence and take pride in delivering ever-better results.
- Analytical: Data-driven with experience in monitoring KPIs and using data to drive decisions.
- Mindset: curious and detail-oriented. You know your subjects inside out.
- Problem-Solver: Proactive in identifying and resolving operational challenges, continuously looking for ways to improve processes.
- Languages: Fluent in English both written and spoken, as we are expanding internationally.
- 20-min call with the Rémi
- 45-min personality interview with two team members
- A case study followed by a 45-min debrief with team members
- 45-min Founders interview
- Reference calls
You might also be invited to meet other team members at the office for a coffee or a drink!
Chez Joko, j’ai retrouvé ce que je cherche dans une startup : des gens brillants, simples, une vraie culture d’exigence, et cette impression qu’on construit quelque chose de solide, sur la durée. Le genre de boîte qui donne envie de s’engager.
