Seller Operations Lead

Zefir is building an AI autopilot for home sales in Europe, starting in France: an AI agent runs the entire sale and purchase journey end-to-end, orchestrating local brokers, portals, buyers, and documents. Backed by over $55 million from top-tier investors like Sequoia Capital, Zefir is committed to accelerating life changes for millions of current and future European homeowners.

You'll sit at the nerve center of Operations, Sales, and Growth. Your job is to make the Account Executive team absurdly efficient, make sellers feel like VIPs from day one, and build systems that scale faster than headcount ever could.

1️⃣ Kill the friction, seller experience redesign

• Architect the shift from a +20-day, touch-heavy signature process to a 5-click seamless experience. No hand-holding. No unnecessary back-and-forth. Just conversion.
• Own listing speed and quality end-to-end: slash time-to-list, crush churn, and eliminate every bottleneck between CGS signed and live listing.
• Own CSAT as a north star, sellers must feel informed, confident, and taken care of at every single touchpoint. No exceptions.

2️⃣ Supercharge the sales machine

• Make SDRs 30% more productive in 90 days. Automate every low-value task that eats their time, data entry from calls, manual CRM updates, repetitive follow-ups.
• Design smart, adaptive seller journeys: not every seller needs the same process. Build the logic that routes each seller to the right experience, high-touch when it matters, fully automated when it doesn't.

3️⃣ Build the cockpit, analytics & prioritization

• Build the dashboards the team actually needs: funnel conversion, SDR performance, seller satisfaction, listing velocity, all in one place, real-time, no guessing.
• Drive prioritization through a tight OKR framework. You don't just report on metrics, you own them, you move them, you're accountable for them

• Have 5+ years running ops on a complex sales funnel, ideally in a high-growth startup where nothing was handed to you and everything had to be built.
• Are obsessed with impact, not activity. You measure yourself by what moved, not what you shipped.
• See ambiguity as an invitation, not a blocker. You break messy, unstructured problems into clear action plans, fast.
• Are deeply analytical and fluent in data: SQL, Google Sheets, dashboards, you don't wait for someone to pull the numbers, you go get them yourself.
• Get genuinely excited by automation and AI. You don't just "like tech", you've actually built workflows, killed manual processes, and seen the leverage firsthand.
• Know how to align stakeholders and drive cross-functional projects without needing authority. You lead through clarity, speed, and trust.
• Thrive in environments where ownership is real, no one tells you what to do next, and that's exactly how you like it.