Seller Operations Lead

Zefir is rebuilding how people sell their homes. Today, our seller funnel is a 20+ day, human-intensive process that works, but won't scale internationally. Your job is to change that. As Seller Funnel Lead, you'll own the end-to-end redesign of our seller journey, from first contact to live listing. The goal isn't incremental optimization. It's a structural shift: cutting our cost-to-serve dramatically, unlocking direct P&L impact, and building an operating model light enough to export to new markets without replicating headcount.You'll operate at the intersection of Ops, Product, Sales, and Growth — not as a support function, but as the person driving the strategic roadmap for how Zefir operates on the seller side.

1. Redesign the seller funnel from first principles

Architect the move from a high-touch, 20-day signature process to a near-autonomous, 5-click experience. This means defining which steps disappear, which become product-led, and which stay human, then shipping that vision with Product and Engineering. You own conversion, time-to-list, and CSAT through the transition. Nothing drops.

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2. Build the GTM operating model that scales across markets

Design seller journeys that are adaptive by segment (high-touch vs. automated) and exportable by design. Work directly with PMs to turn operational insights into product requirements. The test: could a new market launch with 20% of the current ops team? That's your target architecture.

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3. Make the P&L impact visible and accountable

Build the analytics layer (funnel conversion, unit economics per seller, cost-to-serve, listing velocity) and tie it to an OKR framework you own. You don't just report metrics; you're accountable for moving cost-to-serve down and contribution margin up. The dashboards you build should make the link between operational efficiency and financial performance obvious to the exec team.

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4. Multiply team productivity through automation

Truly understand the current funnel and productivity opportunities, identify and eliminate every manual, low-value task across the seller funnel. Your benchmark: 30%+ productivity gain across the AE/SDR team in 90 days, freeing capacity for what actually requires human judgment.

• Have 5+ years redesigning complex operational funnels in high-growth environments — not just running them.
• You've shipped structural changes, not just process tweaks.
• Think in unit economics and can connect an operational decision to its P&L impact without needing finance to draw the line.
• Are fluent in English and French.
• Have real experience working with Product teams to turn ops problems into product solutions, not just filing tickets.
• Deeply hands-on with data (SQL, dashboards, spreadsheets) and with automation tools. You've built workflows that killed manual processes and seen the leverage.
• Navigate ambiguity and cross-functional complexity without needing formal authority. You lead through clarity and speed.
• Get excited about building something exportable you design for the next market, not just the current one.