Central Operations Manager Benelux

Upway is looking for a Central Operations manager for the Benelux region. The Central Operations Manager will focus on driving efficiency across our logistics, packaging, refunds, and appeasement processes. Their mission is to scale operations across our 2 warehouses (Amsterdam and Mechelen), optimize workflows in line with business growth, while continuously enhancing overall efficiency and cost-effectiveness.

On top, the Central Operations Manager will support Sourcing operations by building tools and dashboards designed to map and improve the workflow of our Sourcing team. They will work closely with the General Manager's UpCenter Operations team (particularly the UpCenter lead) to identify, implement, and monitor operational improvements across the business.

• Own the logistics setup and routes for BNL operations, optimizing costs and service levels, building long-term relationships with partners, and exploring alternative solutions.
  
• Deliver best-in-class logistics and support metrics, including ETA, SLA, and NPS.
  
• Champion the customer perspective, proactively sharing insights with internal teams to drive operational improvements.
  
• Manage relationships with suppliers, manufacturers, and partners to ensure smooth operations.
  
• Develop tools and dashboards to provide an accurate, real-time view of central operations.
  
• Build tools to monitor the performance of our Sourcing teams and evaluate sourcing channels.
  
• Collaborate closely with the BNL UpCenter Operations team and other internal stakeholders.
  
• Support the GM with ad hoc strategy and operations initiatives.

• Strong academic background in engineering, finance, business or similar
• 3+ years of experience in Operations, Finance, Consulting or equivalent
• Fluency in French or Dutch, proficiency in English
• Strong communication and leadership skills
• Outstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretation
• Deeply customer-centric, always striving to enhance the Upway experience
• Comfort with working in a fast-paced and changing environment
• Energized by change and dynamic work settings
• Readiness to work on-site, we are based in Mechelen and in Amsterdam